Shipping Policy

Last updated: May 21, 2026

This Shipping Policy applies to orders placed through RevPep at revpep.com, including checkout flows linked from the New You app. By placing an order, you agree to this policy and our Terms of Service.

1. Order processing

• Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and U.S. federal holidays.
• Processing times may be longer during high-volume periods, inventory checks, weather events, or carrier disruptions.
• We may split an order into multiple shipments if items ship from different locations or become available at different times.
• We reserve the right to cancel or delay an order if we suspect fraud, a prohibited use, a compliance issue, or an address/shipping restriction.

2. Shipping destinations

• Unless otherwise stated at checkout, RevPep currently ships to addresses within the United States only.
• We do not ship to P.O. boxes where carrier or product restrictions apply.
• Some products or destinations may be restricted by law, carrier rules, or product-handling requirements. We may refuse or cancel orders we cannot lawfully fulfill.
• You are solely responsible for import, customs, and local restrictions if shipping is offered outside the U.S. in the future.

3. Shipping methods and costs

• Available shipping methods and rates are shown at checkout before you complete payment.
• Shipping charges are non-refundable except where required by law or where we confirm a fulfillment error on our part.
• Expedited shipping may be offered when available but is not guaranteed.
• Free or discounted shipping promotions, if offered, will be described in the promotion terms shown at checkout.

4. Delivery estimates

Estimated delivery dates shown at checkout or in tracking notifications are provided by carriers and are estimates only. RevPep is not responsible for carrier delays caused by weather, customs, incorrect addresses, failed delivery attempts, business closures, or other events outside our reasonable control.

5. Address accuracy and delivery attempts

• You are responsible for providing a complete and accurate shipping address, including apartment or suite numbers.
• If a package is returned to us because of an incorrect address, refusal, failed delivery, or inability to access the delivery location, we may charge additional shipping to resend the order or treat the order according to our Refund Policy.
• Once a shipment is marked delivered by the carrier, responsibility for secure receipt transfers to you.

6. Temperature-sensitive and research materials

• Some research materials may be sensitive to temperature, light, moisture, or handling conditions.
• We pack orders using methods appropriate to the product and season, but we cannot guarantee uninterrupted temperature control after the carrier takes possession unless a specific cold-chain service is purchased and listed at checkout.
• Upon delivery, you are responsible for proper storage consistent with research use and product labeling.
• Delays outside our control that affect product stability may limit replacement or refund eligibility as described in our Refund Policy.

7. Tracking

When available, tracking information is sent to the email address used at checkout and may also appear in your Shopify order status page. Allow up to 24 hours after shipment for tracking to update.

8. Lost, damaged, or missing packages

If your shipment appears lost or arrives damaged, contact us promptly with:

• Order number
• Shipping name and address
• Description of the issue
• Photos of the shipping label, outer packaging, and damaged items (if applicable)

Claims should be submitted within 7 calendar days of the carrier delivery scan or expected delivery date for lost shipments. We will review carrier scan data and packaging photos before approving a replacement, reshipment, or refund under our Refund Policy.

9. Undeliverable or refused shipments

If a package is refused, unclaimed, or returned as undeliverable, the original shipping fees and any return-shipping costs may be deducted from a refund or charged before reshipment. Products returned to us in compromised condition may not be eligible for resale or refund.

10. Changes to this policy

We may update this Shipping Policy from time to time. The "Last updated" date above will change when we do. The policy in effect at the time you place your order applies to that order unless otherwise required by law.

11. Contact

For shipping questions, use the contact method listed on revpep.com or the support email shown in New You Settings. Include your order number and tracking number, if available.

Related documents: Terms of Service · Refund Policy · Privacy Policy